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Pharmacy Intern - Centralized Refill Center

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Location: Aurora, CO, United States
Category: Technicians/Patient Care Support
Job Type: PRN
Job ID: 60787
Date Posted: Apr 27, 2023

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Pharmacy Intern - Centralized Refill Center


UCHlth 2450 Peoria Admin Services

Position Overview:

This position is within the Centralized Refill Center (CRC) of Medication Access and Renewal Center (MARC) and reports to the CRC Pharmacy Manager. The team is responsible for following a standardized protocol approved by the UCHealth P&T Committee to ensure appropriate monitoring and authorization of medications for UCHealth primary care and specialty clinics.  The CRC team includes Pharmacy Technicians, Medication Access Specialists (MAS), Clinical Nurses and Clinical Pharmacists.  They process over 78,000 refill requests per month.  CRC team members establish collaborative working relationships with clinic staff, providers, and patients across the UCHealth system.  Additional duties may include, but are not limited to, contacting patients and pharmacies for clarification of refill requests, transcribing details from faxes and phone messages into the electronic medical record and advocating for utilization of UCHealth pharmacies. 

Work Schedule: PRN, No guaranteed days or hours, Flex


  • Accurately document pertinent patient information related to medication, labs, and office visits in the chart.
  • Redirect refills for controlled substances to clinics and providers.   
  • Answer phone calls from patients and pharmacies.  
  • Call patients regarding the status of their refill and verify information related to the refill. 
  • Input information from fax refill requests into patients’ chart. 
  • Accurately determine which medication authorizations can be completed by MAS, clinical staff, and those that need to be deferred to the clinic/provider for review.
  • Authorize and/or prepare medication refill requests in Epic according to the CRC Refill Protocol. 
  • Identify and prioritize urgent refill requests and take the necessary steps to complete those requests in an accurate and efficient manner.  
  • Stay current with and appropriately utilize CRC resources.
  • Communicate with providers, clinic staff, patients, and CRC team members in a clear and professional manner over the phone and in writing.  
  • Position requires critical thinking skills, decisive judgment, the ability to work with minimal supervision, and capable of self-directing to different tasks based on team priorities.


  • Minimum Required Education: Enrolled in an accredited school of pharmacy and in good standing.
  • Required Licensure/Certification: State Intern licensure.


  • Experience working in Epic.
  • Proficiency in using all Microsoft Programs (Outlook, Teams, Word, etc.).
  • Ability to quickly learn new computer programs. 

The pay range for this position is: $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee’s contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years’ employment.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado’s largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it’s a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we’ll do everything in our power to make sure you grow and have a meaningful career. There’s no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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