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Information Operator

Location: Fort Collins, CO, United States
Category: Administrative/Clerical Support
Job Type: Full Time
Job ID: 67699
Date Posted: Sep 14, 2022

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Description

Summary:

UCHealth is looking for positive, professional, mature, enthusiastic, flexible, and responsible individuals to become Hospital Information Operators. Our Hospital Information Operators perform a variety of telephone and computer aided operational duties: including answering emergency phones lines for multiple hospitals and dispatching emergency medical teams to the appropriate location to treat patients suffering from various medical emergencies. We also assist the public with routine non-emergency calls to find medical care, speak with family members in the hospital, and to conduct a variety of business related actions. This is an excellent opportunity to make a difference in someone's life and the community while partnering with our men and women in the field.

Hospital Information Operators serve as call takers and dispatchers. As a new Hospital Information Operator, you will receive individual hands-on training to answer both emergency calls and routine non-emergency calls in a communications center. To be successful, you must be fast to respond with direct and correct decisions, able to take charge of conversations, able to obtain accurate information from callers, enter information into a computer system while talking, demonstrate empathy to the caller, and maintain accurate records. Rarely do individuals have the opportunity to be the calm in someone's storm on a daily basis. Each day your calm voice, professional demeanor and specialized training will allow you to assist individuals who may truly be having the worst day of their lives.

Work Schedule: Set schedule but subject to occasional changes.

Responsibilities:

Receives and relays internal and external calls and provides general information and customer service assistance.

Maintains desk directories, on-call list, reference guides and other associated reference materials. Provides administrative support as needed.

Operates beeper and paging system to contact hospital personnel and code team. Provides radio support for security and facilities.

Communicates codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans. Monitors security cameras.

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements:

Minimum Required Education: High School diploma or GED.

Required Licensure/Certification: None Required.

Minimum Experience: None Required.

The pay range for this position is: $18.00 - $23.40 / hour. Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee’s contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years’ employment.

UCHealth offers their employees a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical, dental and vision coverage; retirement plans; paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and a full suite of voluntary benefits such as identity theft protection and pet insurance. Our employees and their family members have full access to our Employee Assistance Program, which includes up to 5 free counseling visits and work/life solutions, such as one free legal consultation. In addition, other emotional counseling support is available depending upon their need.

At UCHealth, we do things differently

We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado’s largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it’s a passion.

Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we’ll do everything in our power to make sure you grow and have a meaningful career. There’s no limits to your potential here.

Be Extraordinary. Join Us Today!

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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