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Location: Aurora, CO, United States
Category: Technicians/Patient Care Support
Job Type: Full Time
Job ID: 84014
Date Posted: Mar 2, 2023
Uses clinical knowledge and education to provide efficient flow of clinical and non-clinical information via phone in a call center setting. Registers patients, schedules appointments, procedures and testing. May obtain referral or insurance information, verify guarantor information, quote co-pay, coinsurance, and self-pay rates to patients.
Work Schedule: Full Time Days
Answers patient calls. Performs patient registration and scheduling functions. Obtains insurance and demographic information.
Expedites information from staff to management. Works with staff from other clinics to gather information and trains staff on scheduling.
Collaborates with staff from other departments to improve overall patient experience. Appropriately escalates calls as needed.
Shadows clinics to understand scheduling needs and workflows. Serves as a subject matter expert on injuries and assists call center agents to improve scheduling accuracy.
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.
The pay range for this position is: $22.80 - $29.64 / hour. Pay is dependent on applicant's relevant experience.
UCHealth offers a Five Year Incentive Bonus to recognize employee’s contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years’ employment.
UCHealth offers their employees a competitive and comprehensive total rewards package:
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UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
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