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Customer Service - Healthcare Account Specialist Professional Billing

Location: Fort Collins, CO, United States
Category: Administrative/Clerical Support
Job Type: Full Time
Job ID: 122009
Date Posted: Apr 25, 2023

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Customer Service - Healthcare Account Specialist/Professional Billing

We are looking for a qualified candidate to join our Professional Billing Team! This candidate will ensure optimal reimbursement for provider billing on inpatient and outpatient accounts. Provides billing, timely follow-up, denial management and appeal functions for claims to government, worker’s compensation, and commercial insurance. Interprets explanation of benefits. Acts as a liaison support between the Physician Business Services departments, third-party payers and other UCHealth departments. Position requires utilization of EPIC software application and external third-party payer websites to perform work processes. Experience in healthcare registration/billing/coding/hospital billing preferred but not required. This is 80% work from home, 20% on-site in office (Fort Collins).

Job Duties

  • Assists walk-in patients with billing questions, update insurance information, initiate claims.
  • Contact patients with resolution of billing questions.
  • Document billing activities in patient records.
  • Assess and Analyze patient inquiries about their medical bills.
  • Ensure changes are updated and corrected claim is sent, when appropriate.
  • Escalates to coordinators for billing errors, contracts, missing authorizations, estimates, pricing.


  • High School Diploma or GED


  • 1 year related experience
  • Professional medical billing experience
  • Background of insurance benefit plans and registration, explanation of benefits, and denials management.
  • Work adequately with Microsoft applications (Outlook, Word, Excel).
  • Skill sets to include 10-key by touch, typing a minimum of 65 words per minute (WPM) and, basic skills in word processing and spreadsheet applications.
  • Strong written and verbal communication skills, analytical thinking, high level of computer accuracy, and organization and problem-solving skills.
  • Ability to prioritize work activities and with minimal supervision, in an individual and team setting to meet department metrics.
  • Detail oriented and well organized. Easily adapt to change.
  • Ability to utilize various software applications and information systems to perform work processes.

  • The pay range for this position is: $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience.

    UCHealth offers a Five Year Incentive Bonus to recognize employee’s contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years’ employment.

    UCHealth offers their employees a competitive and comprehensive total rewards package:

    • Full medical, dental and vision coverage
    • Retirement plans to include pension plan and 403(b) matching
    • Paid time off. Start your employment at UCHealth with PTO in your bank
    • Employer-paid life and disability insurance with additional buy-up coverage options
    • Tuition and continuing education reimbursement
    • Wellness benefits
    • 5 year incentive bonus
    • Full suite of voluntary benefits such as identity theft protection and pet insurance
    • Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year

    Loan Repayment: UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.

    At UCHealth, we do things differently

    We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado’s largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it’s a passion.

    Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we’ll do everything in our power to make sure you grow and have a meaningful career. There’s no limits to your potential here.

    Be Extraordinary. Join Us Today!

    UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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