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Pharmacy Technician - Patient Line Refill Center

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Location: Aurora, CO, United States
Category: Technicians/Patient Care Support
Job Type: Full Time
Job ID: 126129
Date Posted: May 30, 2023

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Pharmacy Technician - Patent Line Refill Center

Location: Aurora, CO


This position is within the Patient Line Refill Center (PLRC) and is non-patient facing. The team is responsible for following a standardized protocol approved by the UCHealth P&T Committee to ensure appropriate monitoring and authorization of medications for UCHealth primary care and specialty clinics. The PLRC team includes Pharmacy Technicians, Medication Access Specialists (MAS), Clinical Nurses and Clinical Pharmacists. They process over 80,000 refill requests per month on behalf of UCHealth providers. PLRC team members establish collaborative working relationships with clinic staff, providers, and patients across the UCHealth system to authorize, troubleshoot, and resolve prescription refill issues. Additional duties may include, but are not limited to, contacting patients and pharmacies for clarification of refill requests, transcribing details from faxes and phone messages into the electronic medical record and advocating for utilization of UCHealth pharmacies.   

Work Schedule: Full Time, 80 hours/pay period, Days


  • Accurately document pertinent information related to the refill request in the chart. 
  • Redirect refills for controlled substances and non-protocol medications to the clinics. 
  • Answer phone calls from patients and pharmacies.  
  • Call patients and pharmacies regarding the status of their refill and verify information related to the refill.  
  • Accurately input information from fax refill requests and patient calls into patients’ chart.  
  • Stay current with and appropriately utilize PLRC resources.  
  • Communicate with providers, clinic staff, patients, and PLRC team members in a clear and professional manner in person, over the phone, and in writing.  
  • Support the PLRC staff in prioritizing work, meeting performance standards and collaborating with other teams when necessary. 
  • Position requires critical thinking skills, decisive judgment and the ability to work independently and collaborate with the team.  


  • Minimum Required Education: High School diploma or GED.
  • Required Licensure/Certification: PHATP (Pharmacy Technician Provisional) certification from State Board of Pharmacy. PHAT (Pharmacy Technician) certification from State Board of Pharmacy within 18 months of hire.   PHATP must not lapse prior to securing PHAT (Pharmacy Technician License). 

Preferred Skills: 

  • Minimum 1 year of pharmacy experience. 
  • Experience working in Epic. 
  • Proficiency in using all Microsoft Programs (Outlook, Teams, Word, etc.). 
  • Ability to quickly learn new computer programs.  
  • Ability to adapt to change. 

The pay range for this position is: $19.67 - $25.57 / hour. Pay is dependent on applicant's relevant experience.

UCHealth offers a Five Year Incentive Bonus to recognize employee’s contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years’ employment.

UCHealth offers their employees a competitive and comprehensive total rewards package:

  • Full medical, dental and vision coverage
  • Retirement plans to include pension plan and 403(b) matching
  • Paid time off. Start your employment at UCHealth with PTO in your bank
  • Employer-paid life and disability insurance with additional buy-up coverage options
  • Tuition and continuing education reimbursement
  • Wellness benefits
  • 5 year incentive bonus
  • Full suite of voluntary benefits such as identity theft protection and pet insurance
  • Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year

Loan Repayment:

UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program!

UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.

    At UCHealth, we do things differently

    We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado’s largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it’s a passion.

    Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we’ll do everything in our power to make sure you grow and have a meaningful career. There’s no limits to your potential here.

    Be Extraordinary. Join Us Today!

    UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

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