Location: Loveland, CO, United States
Category: Information Technology
Job Type: Full Time
Job ID: 147212
Date Posted: Aug 29, 2023
Field Services Engineer, Physician Support
This is a full-time, hourly/non-exempt position on UCHealth’s Physician Support team based at Medical Center of the Rockies in Loveland, Colorado. This is an on-site position; it is not a remote work opportunity. Provides operational support for computer system and network connectivity through deployment, repair, replacement, consultation and monitoring.
· Responds to support requests in tracking system. Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
· Diagnoses, resolves and closes computer system and network connectivity issues according to service level guidelines.
· Promptly escalates issues to higher level technical support or management when necessary. Documents and reports customer inquiries regarding new/different functionality.
· Provides end-user computer system and network connectivity training.
· High School Diploma or GED
· 3 years of relevant experience
· Bachelor’s Degree in Computer Science or related area
· Healthcare experience
The pay range for this position is: $28.26 - $42.39 / hour. Pay is dependent on applicant's relevant experience.
UCHealth offers a Five Year Incentive Bonus to recognize employee’s contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years’ employment.
UCHealth offers their employees a competitive and comprehensive total rewards package:
Loan Repayment: UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program! UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.
At UCHealth, we do things differently
We believe in something different: a focus on the individuality of every person. In big ways and small, we exist to improve the extraordinary lives of all those we serve. As Colorado’s largest and most innovative health care system, we as a team deliver on the commitment to provide the best possible experience for our patients and their families. We foster a true human connection and give people the freedom to live extraordinary lives. A career at UCHealth is more than a job, it’s a passion.
Going beyond quality requires the perfect balance of talent, integrity, drive and intellectual curiosity. We are looking for individuals who recognize, like us, that the world of medicine is ever-changing and are motivated to do what is right, not what is easy. We support creativity and curiosity so that each of us can find the extraordinary qualities within ourselves. At UCHealth, we’ll do everything in our power to make sure you grow and have a meaningful career. There’s no limits to your potential here.
Be Extraordinary. Join Us Today!
UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual’s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any “qualified applicant with a disability” as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.